Barnes Marine Units, Trading as Norfolk Boat Sales, Privacy Notice
Your privacy is very important to us and this Privacy Notice will advise you on how we collect, use, process and store the personal information we collect about you.
In this Notice, the use of “we”, “us” and “our” refers to Barnes Marine Units Ltd is the controller of your personal information and is registered as a Data Controller with the Information Commissioner’s Office. Our registration number is 1321482
We respect your privacy and are committed to protecting your personal information, which we call “personal data”. This privacy notice will tell you how we look after your personal data and about your privacy rights. It supplements any other notices and is not intended to override them.
The Data Protection Champion (“DPC”) is responsible for ensuring compliance with the policy. That post is held by the company’s Chief Financial Officer (“CFO”), who may be contacted by email email@example.com, or by telephone to the company’s Office on 01603 782625. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO).
What data is collected
We will typically collect the following information from customers and prospective customers:
- name and if applicable job title
- contact information including telephone contact details and email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers, and relevant to the products or services being provided
It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes.
How we collect your personal data
You may give us data orally or by filling in forms or by corresponding with us by post, phone, email or otherwise, for example when you:
- enter into a contract with us or contact us about doing so;
- contact us about any contract we have with you;
- request marketing to be sent to you;
- enter a competition, promotion or survey;
- give us some feedback.
We may also receive personal data about you from third parties and public sources, including other customers when they interact with us.
How do we use your Personal Information
The information that you provide to us will be used:
To process your transaction and to provide you with information about your enquiry
To identify your eligibility for, and to provide you with any offers or discounts,
At your request, to provide you with appropriate marketing materials.
For statistical purposes when we evaluate our services
To manage customer service requests
To provide any other information that you may have requested
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you.
If you have purchased goods or services from us in the past and/or are an existing customer, we may use your personal data to send you marketing communications on matters of interest, unless you have opted out of receiving that marketing. You may opt-out of receiving this information at any time.
We will not send you any marketing information unless you explicitly opt in to receiving this information.
Cookies are text files placed onto your computer that are used to collect and retain information about how you interact with our websites, communications and services.
Tracking visitor use of the website and to compile statistical reports on website
The use of session cookies which enable us to provide the online checkout and My Booking services to customers
To show relevant ads to you when you have visited our website
We also use ‘web beacons’ (also known as tracking pixels) and code snippets to track user interaction with our website. We would use these in cases where a user has clicked on an advert and we wanted to track whether that ‘click’ converted into a confirmed booking or potential lead.
The Information Commissioner’s Office provides further information about cookies, including advice on how to block cookies: https://ico.org.uk/for-the-public/online/cookies
Change of purpose
Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.
However, if we need to use your personal data for a new purpose and the law allows us to do so, we will notify you and explain the legal basis for our actions.
Visitors to our website
If we want to collect personally identifiable information through our website, we will be upfront about this.
When someone visits our website, we may use a third-party service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
We use a number of third-party service providers which enable us to offer our services to you.
These providers will maintain their own connection logs, which will include the IP address of the connecting device, along with the date and time. The third-party services may also process and store personal information on their servers.
These third-party services providers may store and process information in countries outside of the European Economic Area.
If you fail to provide personal data
If you do not provide personal data to us and this would prevent us from performing the contract we have or are trying to enter into with you, or place us in breach of the law, we may have to cancel our contract. We will notify you if this is the case.
Disclosures of your personal data
We may share your personal data with third parties to help us run our business or carry out our obligations to you, in all cases to allow us to perform a contract with you, and in order to comply with our legal obligations.
Third parties comprise the following:
- Other companies in the group
- Utility companies
- Sub-contractors undertaking work on our behalf
- Service providers for IT and system administration
- Our professional advisers including lawyers, bankers, auditors and insurers
- HM Revenue & Customs, regulators and other authorities
We may also share your personal data with any third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Your personal information is stored within a system provided by Paston Chase Limited who act as a Data Processor. Paston Chase Limited can only process your Personal Information in accordance with the specific instructions given by us Paston Chase Limited are also required to implement appropriate technical and organisational measures to protect your information from unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure.
Your personal information is also stored by us in paper form and electronically on our internal computers and servers.
All telephone call recordings are handled by our phone system which is provided by Gamma Networks. Telephone recordings are stored within UK based data centres and a copy of call recordings may be stored on our internal servers.
We do not store any payment card information. When booking online, our customer are redirected to WorldPay – our payment provider – and they process online payments on our behalf. We only retain a reference of the transaction and the last 4 digits of the payment card used. Payments made via telephone are entered directly into our payment provider’s system for immediate approval.
How long will we use your personal data for?
We will not keep your personal information for longer than necessary for our business purposes.
If you have signed up to receive our newsletters we will keep your information until you unsubscribe. You can unsubscribe at anytime by clicking here, clicking the link at the bottom of our newsletters or by contacting us on 01603 781178 firstname.lastname@example.org
For accounting reasons, your transaction history will be held in paper form for a period of 6 years from the end of the financial year following the date that transaction. After this period the information will be securely destroyed by an accredited shredding provider before being recycled.
Our financial year runs from the 1st March until 28th February.
Access to your Personal Information
You have a right to request access to any personal information that we hold about you. This type of request is known as a ‘Subject Access Request’. If you would like a copy of some or all of your personal information that we hold about you, please email or write to us using the contact details provided at the bottom of this Notice. Unless the request is unfounded and excessive, there will be no charge for this service and we will respond to your request within 30 days.
We want to ensure that your personal information is up to date. If you feel that any of the personal information that we hold about you may be incorrect or inaccurate, please contact us to allow us to rectify this issue.
Changes to this Privacy Notice
We keep our Privacy Notice under regular review and we will place any updates on this page. We will endeavour to make any changes or additions clearly distinguishable, along with showing the date that any changes come into force.
This Privacy Notice was last updated: 30th Nov 2019.